5

Although my family moved a littl further away and have had several people mention an awesome mechanic around the corner, we still feel most comfortable going to Ferber's and trusting our vehicles to them. We couldn't ask for better!

Thank you for your continued loyalty and the extra drive you make for us. I hope we always exceed your expectations and make the drive worth while. Rob Ferber

- Leadbetter
5

This family owned business is fantastic. The staff are knowledgable and friendly. I always feel like I'm getting an honest diagnosis and they go the extra mile to ensure your experience is a good one. Very competent and worth every penny....you get what you pay for, although I have to say, I've always been impressed with their fair prices. If you want a company run with integrity, this is your place.

1

I took my 2007 Ford Mustang GT in to have Ferbers do a tune up (8 plugs removed and replaced and I provided the plugs). I was quoted a price of about $300.00. I had heard that a special tool was needed to do this job and that they had the tool and a Ford Trained and Certified Master Mechanic that was familiar with the "defectively engineered 4.6L 3V spark plugs" and could easily perform the tune up. I left my car and returned home. About 6 hours later a representative called to let me know that the last plug had broken off in the cylinder head (what happened to the special tool?) and it would be approximately $1000.00 to repair the problem. Because this is my daily driver I authorized the work. I had to call them for several days before they finally said that they could not get the plug out and the cylinder head had to be replaced. Too late to make a long story short but.....2 weeks and $3900.00 later I drove my Mustang off of their lot and never to drive on it again! I joined a Mustang enthusiast site and found this post by a Mustang owner: "You got ripped off. The labor time to remove a broken 2 piece Champion plug is around one hour apiece. The only difference would be if there was not room for the extraction tool, say if the cylinder was back under the firewall. As an ASE Master Certified Tech, it makes no sense that a shop would replace a cylinder head because they were unable to extract a broken 2 piece spark plug. Even if the head had to be removed, the piece of plug would simple have to be driven out from the inside. It just sticks in from carbon deposits. Even if the spark plug threads were somehow damaged, you simply helicoil the threads. It takes a lot to have to REPLACE a cylinder head. My bet is the shop did not have the extraction tool, or did not know how to use it. Or they called you up, and you were willing to pay, so they pressure washed your engine, extracted the plug, and sold you a head. Shops extract these plugs EVERY day. The replacement plugs are redesigned so they do not break off. The originals broke because they were 2 pieces of steel joined by porcelin, and the bottom steel stuck to the cylinder head from carbon." UPDATE: Ever since having this work done at Ferber's Tire and Auto Service I've been experiencing fuel and other problems related to the engine operation such as "stumbling" and loss of power. I finally found an experienced Ford Mustang mechanic and I take my car to him now. But, lately I've noticed a build up of some kind of liquid around one of the injector ports so I thought he should diagnose my problem. He found (1 - 2 vacuum hoses had not been re-connected, (2 - the NOC sensor hoses were un hooked or not tightly installed and last but certainly not least, the gasket around the valve cover on the cylinder head that had to be replaced when the "Certified and Trained Master Ford Mechanic" replaced my cylinder head during a plug change had been pinched and was allowing oil to leak down into the injector port. Thankfully my new mechanic understand how an internal combustion engine works and is able to fix the problems caused by the cylinder head replacement. To say that I'm livid about my experience at Ferber's would be a gross understatement.

5

I was in town briefly on business and had a minor repair issue involving an air dam. They were amazing! I walked in during lunch on a Friday afternoon but they were able to squeeze me into the schedule so I could get on the road home. The repair was fast, staff was all very courteous and they had a clean, pleasant waiting area. I would return and would recommend them to others without hesitation. Thanks again!!

Sara, Glad we could get you back on the road so quick.. Thanks for the recommendation. Best Regards, Rob Ferber

- Leadbetter
5

I must share that I had the most pleasant experience at Ferber's Tire and Auto. After so many years of various facilities' over-diagnostics and superfluous charges, Ferber's is truly a breath of fresh air. Their personal service and commitment to quality are key. The Ferber's team was quick, efficient and honest. They have certainly earned my business and loyalty! Thanks for your extraordinary work and keeping me safe on the road!

1

As said before by previous people, they love to overcharge for simple repairs. I asked them to look up the reason my service engine light was on (many places hook it up to the computer for free) and was told my Throttle Position Sensor needed replacing, something they could do for a measly 300$. I declined, and replaced the part myself in 5 minutes and for 40$ (2 bolts and a simple electrical clip apparently costs 260$ in labor). I'm assuming because I declined the service, they instead charged me 95$ for the simple task of diagnosing the check engine light, which is actually more expensive then purchasing some diagnostic tools and testing it myself. I will never go here again.

I’m sorry you feel we overcharged for the repair and yes many places do them for free as well. Those places keep us very busy. This “simple” task of diagnosing the check engine light, as you call it, goes far beyond pulling codes. Can you get lucky? Sure. But when we diagnose using our $10,000 tool that verifies that not only is there a code, but also lets us test every circuit and part to make sure you’re not “hanging” an expensive part as a fix. We see it every day! So, you paid for the verification of a bad component as we eliminated a possible bad PCM, wiring issue or another issue causing the TPS problems. As far as being charged because you declined the repair has no bearing on whether you approve the repair or not. Like you in your job, our technicians also like to earn their pay. Respectfully, Rob Ferber

- Leadbetter
1

Scam artists - Was told I needed the inner tie rod end on the driver side in order for my car to pass VA inspection. Ferber's offered to do the work for me, at a low price of $500.. . This takes less than an hour, thankfully I declined their con. They did not charge me for the pre-state inspection but they misled me into thinking I needed service that I did not actually need. This led me to wasting my valuable time and money this past weekend. I took it to another shop to get a second opinion and they told me my inner tie rods are fine (BOTH of the inner tie rods and center link have less than 30,000 miles on it from the previous owner), but my outers were pretty bad.. I replaced the outers myself and the boots were cracked - BUT FERBERS MADE NO MENTION OF THIS. I have paperwork from them that states directly that the driver-side inner tie rod end needs to be replaced, and nothing else. However, the center link and inner tie rods were in extremely better shape than the outers. These people are either incredibly incompetent or ripping off people who know little about cars. My advice to you - avoid this trash at all costs. I will not be bringing my car back to them in the future. I'm also taking this review to the BBB because people like this do not deserve to be in business. I work hard for my money as do most people, Ferbers is a perfect example of modern day crooks.

*A copy of the letter I sent this gentlemen* I am writing this letter because I am extremely puzzled as to why you are trashing Ferber’s name with the BBB and online? When I called you Monday evening to find out why you felt scammed, I hung up feeling you were making these allegations and accusations based on assumptions and false information. Today I received the letter from BBB, which prompted me to write you. My hope is to make you aware of how the internet makes it easy to defame someone online without regard for the impact it can have on someone’s livelihood and reputation. Digital is forever, whether it’s true or not. I personally took your call when you made the appointment. You wanted an early Va. State inspection; because you thought something was wrong. We did exactly what you asked. Plus, we didn’t even charge for it figuring you were a young guy just wanting information. Based on our conversation and your BBB letter this is my position: • A tie rod CANNOT be checked off the car. Period. • You made an “assumption” we were going to find other items wrong. • We made an estimate for us to do the work. We make estimates and offer to do work because that is the business we are in. So, your mention of it being a “con” is puzzling. • Of course we are more expensive; steaks are cheaper from Foodlion than Outback. Except if we burn your steak, we cook you a new one. If you burn your steak, you are eating burnt steak. • We did not charge you for checking it over. You spent nothing with us! • It appears you are upset because you replaced the part we told you to, and then someone else tells you it’s not bad. But points out other issues. (Unrelated to VA S.I.) • Outer tie rod boots that are cracked is not a VA state inspection item. Again, following your request for an early state inspection check over. That would be more of a preventive maintenance item. In the future, please contact the business owner to discuss your dissatisfaction with them before trashing them online. It could be something as simple as not knowing how to check a part correctly. I take this very serious. I live here. I work here. My kids go to school here. I grew up here. So understand that my position and how much I care about my business, my employees and my community. So, as you said in the BBB letter, I’m writing to you in hopes you won’t use the comfort of your home to impugn hard working people like myself as modern day crooks. Real peoples live are affected. You can’t un-ring the bell once you hit enter. Respectfully, Robert Ferber

- Leadbetter
5

I have been a customer for several years and plan to remain one...they are straight shooters and bend over backwards to accommodate their customers. in addition to that their work is excellent, which is obviously important. i have several customer service stories that i tell my friends about these guys. if you live in hanover county i cannot recommend rob, kent and ricky enough.

5

I cannot say enough good things about these folks! I drive from the West End to their location in the Hanover Airpark to have my car serviced. As a single woman taking my car in to get worked on can sometimes be intimidating, but these guys take great care of my car and keep everything running well. The best part is that they are always looking out for ways to save me money too! I have never received anything less than the best service!!! These guys are very kind and a pleasure to deal with.

5

I have been going to Ferbers for years - since they bought the shop from the previous owners and I have had nothing but good experiences with them. I was surprised at the negative review I read below. Just does not sound like these guys at all. I take all my cars there and feel like they do what needs to be done and do not try to sell unnecessary work.